Welcome to Madras Mart! We strive to provide you with the best shopping experience, and our Cancellation & Return Policy is designed to ensure your satisfaction with every purchase. Please read the following terms carefully before making a purchase on our website.

Cancellation Policy

Order Cancellation

You can cancel your order within 24 hours  from the time of purchase.

To cancel an order, please contact our customer support at admin@mymadrasmart.com with your order details.

Orders that have already been processed or shipped cannot be canceled.

Refund for Canceled Orders

If your order is successfully canceled within the specified time frame, you will be eligible for a full refund.

The refund will be processed using the original payment method, and it may take 5-7 business days for the amount to reflect in your account.

Return Policy

Eligibility for Returns

You may return products within 24 hours from the date of delivery.

To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging.

Initiating a Return

To initiate a return, please contact our customer support at contact@madrasmart.com with your order details.

Our customer support team will guide you through the return process and provide you with a return authorization.

Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, such as personal care products, perishable goods, and intimate wear.

Products that are customized or made-to-order may also be non-returnable.

Refund for Returns

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, the refund will be processed using the original payment method. Please allow [specify the time frame, e.g., 5-7 business days] for the amount to reflect in your account.

Shipping costs are non-refundable unless the return is due to an error on our part.

Exchange Policy

We currently do not offer product exchanges. If you need a different size or variant, please initiate a return and place a new order.

Contact Us

If you have any questions or concerns regarding our Cancellation & Return Policy, please contact us at admin@mymadrasmart.com

Thank you for choosing Madras Mart. We appreciate your trust and are here to assist you with any inquiries.